Frequently Asked Questions



    • Where is your store located?

    • When will my order ship?

    • Do you accept returns?

    • Do you embroider items you don't sell?

    • Can merchandise be viewed prior to ordering?

    • Do you offer a quantity discount for wedding parties or organizations?


    Where is your store located? top

    You're here! We are an online business based out of Blythewood, South Carolina. Our overhead is low and those savings are passed on to our customers.

    We do hold Open Houses each year so be sure to sign up for our mailing list, "Like" us on Facebook., and follow us on Instagram. You'll also be notified of any sales or new arrivals!

     

    **We also have a boutique located within Ciao Bella Spa, 845-3 Polo Rd, Columbia, SC. Stop by to view our fabulous inventory! They're happy to assist you with your order.**

    When will my order ship? top

    Most of our items are personalized and therefore take a little more time.  Orders normally ship within 14 days. However, we are happy to try to meet any deadline you may have. Just send us an email letting us know the date of your event and we will do our best to make it happen!

    Do you accept returns? top

    Your satisfaction is important to us, however, our items are personalized and therefore non-returnable. Please see our store policy for exceptions.

    Do you embroider items you don't sell? top

    Yes, we accept outside items for embroidery. However, we do not accept heirloom, "priceless", or non replaceable items. We do not accept responsibilty for your items beyond the price of the embroidery fee. 

    Once you email us with the initials, font choice, and font size, we'd be happy to give you a quote.

    Can merchandise be viewed prior to ordering? top

    Yes, if you live in the greater Columbia area, our boutique is located within Ciao Bella Spa, 845-3 Polo Road. You may also call us to set up an appointment for a personal consultation at our workshop, (803)786-4932.

     

    Do you offer a quantity discount for wedding parties or organizations? top

    If you are placing a large order for multiples of the same item, we'd be more than happy to work with your budget.