Store Policy



Shipping Policy
 
We make every effort to complete and ship all monogrammed orders within 14 business days of the receipt of your order. Our business is located in Blythewood, South Carolina.  Please allow sufficient shipping time to your state when placing an order.
 
We ship orders using USPS Priority Mail with delivery confirmation. 

At this time, we do not accept orders from outside the continental United States.

  Payment Policy 

We gladly accept MasterCard, Visa, Discover, American Express, and Paypal. We respect your privacy and will never sell or share your information with any outside party.  
 
Order Policy  

Please check the spelling, fonts, and colors before placing your order.  
We are not responsible for incorrect information that is given.  We will embroider the information exactly as you have ordered. Orders may not be cancelled once the production process has begun.

PLEASE check your email for a copy of your order and notify us immediately if there are any changes.  

All orders shipped within the state of South Carolina are charged 8% sales tax by law.

 Returns

ALL SALES ARE FINAL.  If the product is defective or we make an error in the personalization, we will gladly replace the product if notified within 48 hrs of delivery.  If the products are defective in craftsmanship, they will be replaced using the exact monogram as the original order. If there is a change in the mongram, it will be charged as a new item. All items must be returned in new condtion with tags and original packaging. Shipping charges are non-refundable.

 

 
Hours
Our booth space located within ReFind, 10509 Two Notch Rd, is open:
Monday thru Saturday 10 am to 5:30 pm
Sunday 1 pm to 5 pm
 
Our workshop located in Blythewood, SC is open by appointment only. Please call,
(803)786-4932, or email, MonogramItSC@gmail.com, to make an appointment.
 
If you have any questions regarding your order, please feel free to contact us by email,  MonogramItSC@gmail.com, or phone, (803)786-4932.  Please note that due to the level of noise of the machinery, and production, we can not always answer the phone. If we are unable to answer your call, please leave a message and we will return it within 24hrs.