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Frequently Asked Questions
Where is your store located?
When will my order ship?
Do you accept returns?
Do you embroider items you don't sell?
Can merchandise be viewed prior to ordering?
Do you offer a quantity discount for wedding parties or organizations?
Where is your store located? top
We are an online business based out of Blythewood, South Carolina.
When will my order ship? top
Most of our items are personalized and therefore take a little more time. Orders normally ship within 14 days. However, we are happy to try to meet any deadline you may have. Just send us an email letting us know the date of your event and we will do our best to make it happen!
Do you accept returns? top
Your satisfaction is important to us, however, our items are personalized and therefore non-returnable. Please see our store policy for exceptions.
Do you embroider items you don't sell? top
We offer limited embroidery services on outside items. Please email us for availability and a quote, MonogramItSC@gmail.com.
Can merchandise be viewed prior to ordering? top
Yes, if you live in the greater Columbia area, email us to set up an appointment to view items, MonogramItSC@gmail.com.
Do you offer a quantity discount for wedding parties or organizations? top
If you are placing a large order for multiples of the same item, we'd be more than happy to work with your budget.