We make every effort to complete and ship all monogrammed orders within 14 business days of the receipt of your order. Our business is located in Blythewood, South Carolina. Please allow sufficient shipping time to your state when placing an order.
We ship orders using USPS Priority Mail with delivery confirmation.
At this time, we do not accept orders from outside of the continental United States.
We gladly accept MasterCard, Visa, Discover, American Express, and PayPal. We respect your privacy and will never sell or share your information with any outside party.
Please check the spelling, fonts, and colors before placing your order. We are not responsible for incorrect information that is given. We will embroider the information exactly as you have ordered. Orders may not be cancelled once the production process has begun.
PLEASE check your email for a copy of your order and notify us immediately if there are any changes, MonogramItSC@gmail.com.
ALL SALES ARE FINAL. If the product is defective or we make an error in the personalization, we will gladly replace the product if notified within 48 hrs of delivery. If the products are defective in craftsmanship, they will be replaced using the exact monogram as the original order. If there is a change in the monogram, it will be charged as a new item. All items must be returned in new condition with tags and original packaging. Shipping charges are non-refundable.
If you have any questions regarding your order, please feel free to contact us by email, MonogramItSC@gmail.com. We will respond during normal business hours within 24 hours of receiving your email.